FREE STANDARD USA DOMESTiC SHiPPiNG ON ALL ORDERS OVER $125 USD

SHiPPiNG & RETURNS

Returns: 
Our policy lasts 14 days for returns, exchanges, and store credits. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.  

Additional non-returnable items:
sale items
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at order@atsuyoetakiko.com

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at order@atsuyoetakiko.com and send your item to: FEDEX & UPS
ATSUYO ET AKiKO
BROOKLYN NAVY YARD : UNiT280, SUiTE415
63 FLUSHiNG AVENUE  BROOKLYN, NY 11205

USPS
ATSUYO ET AKiKO
BROOKLYN NAVY YARD : UNiT375
63 FLUSHiNG AVENUE  BROOKLYN, NY 11205
 
Shipping:
To return your product, you should mail your product to:

FEDEX & UPS
ATSUYO ET AKiKO
BROOKLYN NAVY YARD : UNiT280, SUiTE415
63 FLUSHiNG AVENUE  BROOKLYN, NY 11205

USPS
ATSUYO ET AKiKO
BROOKLYN NAVY YARD : UNiT375
63 FLUSHiNG AVENUE  BROOKLYN, NY 11205


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Custom tax
For international orders, You will be responsible for paying for your own country's custom tax.


日本語でも対応しております。

order@atsuyoetakiko.com

 

SHiPPiNG RATE

United States 

USA-ECOMONY  $6.95

$125 and up :  free standard shipping.

USA-EXPRESS  $19.95 flat rate. 

We use FedEx for domestic delivery, and therefore are unable to deliver to apo/fpo addresses, as well as p.o. boxes. We do not offer Saturday & Sunday shipping.

 

Rest of world

iNTERNATiONAL-ECOMONY  $29.95

$400 and up : free standard shipping.

iNTERNATiONAL-EXPRESS  $49.95 flat rate.

For international shipments, we use USPS. the receiver will be responsible for any/all taxes and customs duties. Please let us know if your country doesn't accept usps delivers upon placing any international orders.

 

*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS

FREE STANDARD SHiPPiNG ON ORDERS OVER $125USD~ TO USA, OVER $400USD~TO WORLDWiDE

DON'T MiSS OUT OUR SPECiAL OFFER